About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary & Key Areas of Responsibility
The Software Support Consultant is a senior individual contributor within Software Support (SWS) who serves as the primary local point of contact for the India-based SWS resources and a trusted delegate for the SWS leadership team. This role provides operational leadership for the India SWS Center of Excellence (CoE), including second-level customer escalations, region-wide CAP escalation support across products, team operational administration, and local representation. The role drives employee engagement, continuous improvement, and AI adoption activities for the India CoE, and acts as a liaison for business intelligence (BI) reporting queries in partnership with the BI/reporting team. This role does not have direct reports,



but it carries transparent leadership expectations through influence, coaching, operational ownership, and local advocacy.

Responsibilities

Operational leadership (India SWS CoE)
- Operate with minimal management guidance; be decisive and execution focused.
- Actively contribute to overall team success by achieving team objectives and KPIs.
- Monitor operational health indicators (backlog, aging, critical incident handling) and support the team in overcoming incident lifecycle challenges.
- Ensure progress is being made on open incidents by all team members (follow-up, unblocking, prioritization).
- Serve as the local SWS representative in India and represent Support Management locally.
- Work with the leadership team on targeted special projects (for example: employee engagement, continuous improvement).
- Maintain mandatory compliance with NCR Atleos Code of Conduct, Shared Values, and Security Awareness requirements.
- Hel

📌 SW Support Consultant (Hyderabad)
🏢 NCR Atleos
📍 Hyderabad