Job Description

We are looking for a friendly, professional, and customer-oriented Front Office Receptionist to join our 3-star hotel team.

Key Responsibilities
- Welcome and greet guests with a warm and professional attitude.
- Handle guest check-in and check-out procedures.
- Manage room reservations and guest enquiries.
- Answer telephone calls and respond to guest requests.
- Maintain accurate guest records and front office documentation.
- Coordinate with Housekeeping, F&B;, and other departments.
- Handle guest complaints and resolve issues professionally.
- Collect payments and maintain billing records.
- Ensure smooth day-to-day front office operations.

Requirements
- Previous experience in a hotel front office/reception role preferred.
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Knowledge of hotel PMS software is an advantage.
- Pleasant personality and professional appearance.
- Ability to work in shifts, including weekends and holidays.
- Freshers with good communication skills may also be considered.

Pay: ₹14,000.00 - ₹15,000.00 per month

Perks:
- Flexible schedule
- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Receptionist (Madurai)
🏢 Heritage Residency
📍 Madurai