Origent Technologies is looking for motivated and reliable candidates who possess the drive to lead customer support for our SaaS product offerings. This includes online client interaction and in-depth troubleshooting to ensure that the client has a satisfying experience. Working at Origent Technologies will entitle you to attractive compensation, a flexible schedule, interactive projects, and growth opportunities.
Skills required:
- Basic Software Development Knowledge: Understanding the fundamentals of software development and cloud computing can help in troubleshooting and communicating effectively with the development team
- Customer Relationship Management (CRM) Software: Proficiency with CRM tools is crucial for managing customer interactions and tracking
- Technical Troubleshooting: Ability to diagnose and resolve common technical issues related to the web-based software
- Data Analysis: Skills in analysing data to identify trends and make informed decisions
- Communication Skills:
Strong verbal and written communication skills to explain technical issues to non-technical users and collaborate with technical teams
- Problem-Solving: Aptitude for quickly addressing and solving complex problems
- Product Knowledge: In-depth understanding of the company's products and services to provide accurate support
- Need not be a technical person, but should possess the following skills and attributes:
- Solid proficiency in Microsoft Excel.
- Ability to analyse and interpret data by referring to multiple screens within an application.
- Excellent email communication and soft skills.
- Willingness to upgrade and maintain product knowledge as and when new modifications or updates are deployed.
- Commitment to completing assigned tasks within the defined timeframe.
- Ability to coordinate with team members and ensure resolution within the defined TAT (Turnaround Time).
Qualifications:
- 2-3 years in customer support/technical support
- Bachelor's Degree
📌 Customer Support Analyst (Kolkata)
🏢 Origent Technologies
📍 Kolkata
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