Services description: Client Virtualization services provide various Secure Virtual Desktop Services for SAP employees and partners to access their desired applications and perform mission critical tasks securely and flexibly from anywhere and any device. Several Citrix technologies are used in the SAP virtualization infrastructure for delivering the services to the users viz:
- XenDesktop /WTS (Windows Terminal Server)
- Provisioning Services
- XenServer / VMWare ESXi
- NetScaler
- StoreFront
- Citrix DAAS (Desktop As A Service)

Citrix Environment has -
- Over 1500+ virtual Citrix XenDesktop Servers.
- More than 7000 VDIs
- Citrix Workspace (for Client devices)
- Citrix Workspace for HTML5 (for supported browsers on Client devices only)

Technical Tasks / Activities:
- Responsible for performing troubleshooting of tickets for Citrix environment and driving towards resolution.
- Installation / configuration/ managing XenDesktop farm (latest version 7.x)
- Advanced - Should be managing Xen Server farm at multiple sites.




- Creation of Citrix VM/Clone providing them via provisioning server
- Backup/hot fix installation on XenServer
- Handle & Monitor Netscaler, Cloud Connectors, Storefront Servers.
- Manage Published VDI solution through Apache Cloudstack.
- Publishing applicationsDesktops via Citrix DaaS
- Handle all tickets escalated by Field IT or Service Desk or forwarded from other service teams.
- Build/test Citrix/WTS software packages based on SAP release cycles
- Publish, update and support Citrix/WTS software packages
- Apply common updates on Published Apps
- Support and maintain test & production workplace
- Support and maintain all scripts / settings that are used in the environment
- Build/deploy/decommission virtual servers (IMAC activities)
- Provide access to the environment via predefined groups in SAP directory services

📌 Citrix Administrator (Chennai)
🏢 Tata Consultancy Services
📍 Chennai