## Who we arennVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology u0026 Transformation. nAs the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. nWe work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. n#VOIS #BeUnrivalled #CreateTheFuturenn## About this rolennWe are seeking an individual with strong VOIP expertise to support Vodafoneu2019s International Voice Service (IVC), a critical global platform serving over 500 million customers across 26 countries. The role ensures high service stability, proactive incident response, and efficient coordination across technical teams within a 24x7 NOC environment. The individual will focus on monitoring, triage and incident lifecycle management for VOIP networks, while contributing to enhanced operational efficiency through automationnn## Who you will donnu2022 Monitor hardware and software systems to ensure consistent platform stability. nu2022 Manage proactive and reactive incidents within agreed SLAs to maintain an excellent customer experience. nu2022 Perform first-level analysis using inputs from performance monitoring systems and customer feedback to propose effective solutions. nu2022 Provide insights on carrier performance to both commercial and technical teams.



nu2022 Identify and drive automation opportunities across operational workflows to reduce manual effort and enhance service efficiency.nn## Who you arenn3u20135 years of experience in VOIP technologies with hands-on expertise in troubleshooting. nu2022 Strong collaboration and interpersonal skills with an openness to learning new technologies and processes. nu2022 Analytical mindset with the ability to assess issues methodically. nu2022 Proficient English communication skills, both verbal and written. nu2022 Engineering graduate with in-depth understanding of SIP, SS7 (ISUP/MAP), TCP/UDP and GSM. nu2022 Skilled in troubleshooting FAX, DTMF, CLI, VoIP CODECs, International Toll-Free Services and Universal Freephone Services. nu2022 Hands-on experience with Session Border Controllers (preferably Oracle SBCs), voice switches and central routing engines. nu2022 Knowledge of voice metrics such as ASR, ACD, LCR and MOS. nu2022 Demonstrated capability in handling complex VOIP customer incidents.nn## Not a perfect fitnnConcerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another prospect, and the recruitment team will support you in exploring where your skills fit best.nn## Whatu2019s in it for younnu2022 Opportunity to work on a mission-critical global platform supporting diverse markets. nu2022 Exposure to cutting-edge VOIP, routing and interconnect technologies. nu2022 Collaborative and inclusive environment that encourages continuous learning.



nu2022 Ability to influence operational improvements through automation initiatives.nn## What skills you will learnnnu2022 Advanced operational management of globally distributed VOIP platforms. nu2022 Automation-driven process optimisation. nu2022 Cross-functional collaboration with technical, commercial and global service teams. nu2022 Enhanced incident management and analytical skills.nn## VOIS Equal Opportunity Employer CommitmentnnVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.nn## Join usnnAt Vodafone, weu2019re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, itu0027s our human spirit, together with technology, that empowers us to achieve this. nWe challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. nWith us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.nn## AlertnnApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.u201d n#JDEnhancedByTARAnn## Follow us on social media and #StayConnectednn * LinkedIn: https://www.linkedin.com/company/vois/n * Facebook: https://www.facebook.com/voisglobaln * Instagram: https://www.instagram.com/voisglobal/n * Chat with our employees: https://lnkd.in/dpkrcvR2nnn

📌 Assistant Manager-International Voice Operations -Pune-VOIS
🏢 Recognized
📍 Pune