JOB DESCRIPTIONFront Office / Gynic OPD Receptionist

Department: Front Office / Gynic OPD
Location: Women & Children Hospital
Designation: Front Office Executive / Gynic OPD Receptionist
Reporting To: Front Office Manager / Hospital Administration
Experience: 1–3 years preferred in hospital/clinic front office
Qualification: Any Graduate; healthcare/hospital administration experience preferred

Job Summary

The Gynic OPD Receptionist will be responsible for managing the reception and patient coordination activities of the Gynaecology OPD. The role involves welcoming patients, appointment scheduling, registration, billing coordination, maintaining patient records, coordinating with doctors and nursing staff, and ensuring smooth patient flow with professional and courteous service.

Key Responsibilities

Patient Reception & Registration
- Welcome and greet patients and attendants professionally.
- Register current and returning patients accurately in the hospital system.
- Verify patient details, contact information, and required documents.




- Issue OPD registration slips and guide patients to the appropriate consultation area.
- Maintain confidentiality of patient information.

Appointment Management
- Schedule, reschedule, and cancel Gynaecology OPD appointments.
- Coordinate doctor appointments and manage patient waiting lists.
- Confirm appointments through phone calls/messages as per hospital procedure.
- Inform patients regarding consultation timings and any schedule changes.
- Ensure proper coordination for follow-up visits.

Gynic OPD Coordination
- Coordinate patient flow between reception, nursing staff, doctors, laboratory, radiology, pharmacy, and billing.
- Guide patients for consultation, investigations, procedures, and follow-up appointments.
- Coordinate with Gynaecologists regarding OPD schedules and patient requirements.
- Assist in managing priority/emergency cases by immediately informing the concerned nursing or medical team.
- Ensure smooth movement

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