Roles and Responsibilities :
- Provide technical support to end-users through phone, email, or in-person interactions.
- Troubleshoot and resolve desktop issues related to hardware, software, and network connectivity.
- Manage incidents using incident management processes and tools to ensure timely resolution.
- Collaborate with other teams to escalate complex issues that require L2 level support.
Job Requirements :
- 1-5 years of experience in an IT Service Desk setting.
- Strong knowledge of desktop support, remote support, VPN troubleshooting, Outlook configuration, and ticketing tools.
- Ability to work independently with minimal supervision while maintaining high levels of customer satisfaction.
📌 IT Service Desk Analyst (Delhi)
🏢 Ztek Consulting
📍 Delhi
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