As a Luxury Sales Specialist, you will serve as the primary point of contact for a portfolio of HNI clients, ensuring an exceptional customer experience by driving revenue growth through strategic upselling and cross-selling initiatives.
This role requires a strong blend of analytical thinking, commercial acumen, stakeholder management, and execution excellence. You will collaborate closely with cross-functional teams to deliver seamless customer experiences while identifying opportunities to maximize customer value and business revenue.
Key Responsibilities:
Client Relationship Management & Coordination
- Act as the primary point of contact for HNI clients, managing queries, requests, and escalations.
- Ensure timely resolution by coordinating with internal stakeholders.
- Maintain clear and qualified communication across all client interactions.
- Partner with Sales, Marketing, and the Strategic Leadership Office to ensure seamless execution.
Revenue Growth & Monetization
- Identify and drive upselling and cross-selling opportunities.
- Develop strategic channels, including Family Offices, Wealth Managers, and the Hurun Network.
- Recommend solutions aligned with customer needs.
- Drive opportunities from identification to closure.
Analytics & Business Insights
- Leverage CRM and data analytics to identify high-potential customers and revenue opportunities.
- Analyze customer behaviour and market trends to drive focused actions.
- Monitor pipeline, conversions, and key performance metrics.
Process Excellence & Compliance
- Maintain accurate CRM records and sales pipeline updates.
- Ensure adherence to internal processes, pricing guidelines, and compliance standards.
Skills & Competencies
- Strong analytical, communication, and negotiation skills.
- Commercial mindset with the ability to identify revenue opportunities.
- High ownership, attention to detail, and customer focus.
- Ability