Client Manager – Travelhomes

Job Description:

Travelhomes is looking for a Client Manager to manage customer communication and ensure a smooth experience for clients from the initial inquiry until the completion of their trip.

The Client Manager will be responsible for handling customer inquiries, coordinating bookings, communicating trip details, and maintaining robust relationships with clients through calls, WhatsApp, and email.

Key Responsibilities:
- Handle client inquiries through phone calls, WhatsApp, email, and other communication channels.
- Understand customer requirements and provide suitable caravan/travel options.
- Respond to inquiries quickly and professionally.
- Follow up with leads and convert inquiries into confirmed bookings.
- Coordinate with clients regarding booking details, pickup/drop locations, dates, timings, pricing, and trip requirements.
- Manage complete trip-related communication with customers before,



during, and after the trip.
- Handle customer questions, concerns, changes, and basic complaints.
- Coordinate for rescheduling, modifications, cancellations, and other booking-related requirements as per company policies.
- Maintain accurate records of customer inquiries, follow-ups, and bookings.
- Ensure regular follow-up with pending inquiries and prospective customers.
- Build positive and long-term relationships with clients.
- Collect customer feedback after the trip and share important feedback with the management team.
- Ensure a professional and customer-friendly experience throughout the booking journey.

Pay: ₹10,000.00 - ₹17,000.00 per month

Benefits:
- Flexible schedule

Work Location: In person

📌 Client Manager (Ahmedabad)
🏢 Travelhomes
📍 Ahmedabad