Shift Timings: 3:30 PM to 1:00 AM IST , Hybrid mode
Notice : Immediate joiners ONLY
Budget : B3 band 6-11 years
Position:
The Contact Center Product Engineer is responsible for developing implementation and operational processes for Enterprise Contact Center voice operations omnichannel voice and chat services to the enterprise contact center platforms. Under the direction of Voice Operations leadership, this engineer will be responsible for creating and delivering contact center product offerings within Amazon Connect to support Change Healthcare internal and external customers, while ensuring compliance with enterprise processes, quality, and standards
Requirements:
- Minimum of 2+ years of experience working in IT or related field.
- Minimum of 2+ years of experience with Python and/or React.
- Minimum of 2+ years of experience in core AWS services: Lambda, S3, DDB, Kinesis, Cloudwatch, SNS.
- Collaborative with excellent written and verbal communication skills internally and externally.
- Professional experience utilizing AWS Cloud Technologies.
- Professional experience with call flow development.
- Experience with CORS Cross-Origin Resource Sharing.
- This job will require developing CI/CD processes and corresponding testing automation for Amazon Connect in alignment with existing Change Healthcare cloud processes and procedures.
Core Responsibilities:
- Interface with other IT teams and business unit leads to ensure collaboration and coordinated strategy to meet service management goals and objectives.
- Research, develop and test cloud contact center solutions to improve business processes and outcomes. Map functional capabilities to tools and applications and document specifications.
- Recommend controls by identifying problems, document improved procedures. Conduct current state to future state gap analysis; identify a
📌 Amazon Connect Contact Center (Bengaluru)
🏢 People Prime Worldwide
📍 Bengaluru
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