Key Responsibilities
- Operate and monitor the QVoyant application daily.
- Perform daily health checks and basic troubleshooting.
- Generate, maintain, and track SBOM, CBOM, and SCA assessments.
- Maintain application, asset, vendor, user, and assessment trackers.
- Manage user accounts, roles, permissions, and basic configuration.
- Support users with login, reports, dashboards, and application usage.
- Provide basic user training and maintain FAQs/user guides.
- Coordinate with client IT, security, network, application, database, and audit teams.
- Coordinate with external vendors for SBOM/CBOM and required information.
- Escalate technical issues to QVoyant's central support/product teams with proper logs and details.
- Coordinate patches, upgrades, deployments, and change requests.
- Maintain SOPs, operational records, incident/change trackers, and audit evidence.
- Support audits and periodic operational reviews.
- Follow customer security, access, change, and incident-management processes.

Required Skills
- 1–2 years in Desktop Support, Application Support,



Technical Support, Helpdesk, or Production Support.
- Basic knowledge of Windows/Linux and web applications.
- Basic troubleshooting and networking knowledge: IP, ports, ping, telnet, curl, nslookup.
- Ability to work with logs and troubleshoot application issues.
- Good knowledge of Excel, Word, PowerPoint, email, and ticketing tools.
- Solid communication, coordination, documentation, and follow-up skills.

Good to Have
- Jira/ServiceNow/Freshservice
- Postman, APIs, application logs, basic SQL
- Deployment/release experience
- Cybersecurity product exposure
- Experience in banking, government, or other regulated industries

Important

Advanced knowledge of Kubernetes, Docker, Cloud, DevOps, advanced Linux, networking, databases, or coding is NOT required.

Ideal Candidate

Someone from an IT/Desktop/Application Support background who is organized, customer-focused, comfortable coordinating with multip

📌 Client-Side Application Support Engineer (Andheri)
🏢 CyberNX Technologies
📍 Andheri