- Operate a variety of client systems and processes moderately complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standard
- Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team.
- Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized.
- Assists less-experienced staff in learning procedures.
- Updates and enhances established procedures to improve quality,
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