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Workplace Duty Manager
What This Job Involves
Duty Manager, Facilities will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site
Responsibilities
Helpdesk/Mailroom Operations
- To provide management advice on Helpdesk/Mailroom for escalated issues during the shift
- To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process
- Clearing of C-mail / Government agencies mail to the proper recipient.
- To ensure accident or crises management is addressed immediately
Front Office Operations
- To provide management advice for Front Office for escalated issues during the shift.
- To ensure immediate response to all priority calls during the shift and follow escalation process
- To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep
Security Operations
- Attending the shift briefing
- To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services
- To ensure that the security assignment manager or security in-charge of the facility is being updated on the client’s/VIP visits
- To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.
- To ensure that security staff adheres to GAP norms.
- To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix.
- To ensure the Grooming of the staff