Position: Travel Executive
Experience: 4–5 Years
Industry: Travel & Tourism( Mandatory)
Location: Naraina Vihar, New Delhi
Employment Type: Full-Time
About the Role
We are looking for an experienced Travel Executive with 4–5 years of experience in the travel industry. The ideal candidate should have strong knowledge of travel bookings, customer handling, itinerary planning, and domestic & international holiday packages.
Key Responsibilities
- Handle customer inquiries for domestic and international travel requirements.
- Manage flight, hotel, holiday package and other travel-related bookings.
- Prepare customized travel itineraries based on customer requirements and budget.
- Handle leads through calls, WhatsApp, emails and other communication channels.
- Convert inquiries into confirmed bookings and achieve assigned sales targets.
- Coordinate with airlines, hotels, DMCs, suppliers and other travel partners.
- Provide accurate information regarding fares, availability, cancellation and booking policies.
- Maintain regular follow-ups with customers and ensure excellent customer service.
- Handle modifications, cancellations and post-booking customer requirements.
- Maintain proper records of bookings, payments, customer details and follow-ups.
- Resolve customer issues professionally and ensure timely closure.
- Stay updated with travel destinations, packages, airline fares and market trends.
Required Skills & Qualifications
- 4–5 years of relevant experience in the Travel & Tourism industry.
- Robust knowledge of domestic and international travel products.
- Experience in flight, hotel and holiday package bookings.
- Excellent communication and customer-handling skills.
- Strong sales and negotiation abilities.
- Good knowledge of travel destinations and itineraries.
- Experience with GDS such as Amadeus, Galileo or Sabre will be preferred.
- Ability to work independently and handle multiple customer requirements.
- Good knowledge of MS Office and basic compute
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