BASIC FUNCTION
- To ensure the students have a seamless academic experience around delivery of their programs from admission to exit.
- To ensure high student satisfaction and ensure student re-registrations & completions across semesters.
KEY ACTIVITIES & RESPONSIBILITIES
- To be the first level - point of university contact for the student.
- To act as an interface between the Student and the University departments.
- To facilitate in addressing students with their semester – subject related queries
- To nurture students in completing their academic requirements in a timely manner.
- To create and follow processes and recommend process improvements
- To achieve high re-registration of students to next semester and high program completion rate.
- To provide a accurate and concise information through effective communication technique
- To adapt and handle changing situations and environments efficiently
- To use effective data points and interpersonal skills to resolve conflict situations
- Refrain students from the last-minute submission of IAs,
Project Synopsis and Project report
- To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.
- To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat
- To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer student's specific requirements/ queries and also receive inbound calls whenever required to address student's queries and respond to their emails.
- To achieve high student satisfaction by providing a personalized – precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student queries
- To identify, escalat