We are a Digital Product Engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17500 experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great current colleagues. That is where you come in
REQUIREMENTS:
- Total experience: 4+ years.
- Excellent knowledge and experience in Java Support Engineer role.
- Flexible to work in 24x7 rotational shifts from office.
- Strong working experience with Java, L2 Support, Linux/Unix Commands, Application/Production Support, ITIL, Incident Management, Databases (SQL/Sybase/MySQL/Oracle).
- Excellent communication skills, experience dealing with business customers and translating technology into business terms.
- Strong and wide-reaching technical skills enabling deep analysis and fast issue resolution, ideally you would have:
1. Experienced with Unix / Linux systems
2.
Support of applications running under Java/J2EE
3. Strong SQL ability and understanding of databases mainly Sybase, Oracle, Postgress, MSSQL
4. Supporting applications running in a cloud and on-prem environment
5. Understanding of basic networking and different file transfer methods (SFTP, MQ, API)
- A strong desire to learn and seek knowledge independently.
- Very strong problem definition & solving skills.
- A proactive and flexible approach to work.
- Thorough understanding of Incident, Problem and Change Management processes, experience in ITIL Service Operations or similar IT Operations framework.
- Experience in the use of BMC Remedy, Jira Service Desk or similar ticket handling system.
RESPONSIBILITIES:
- Writing and reviewing great quality code.
- Understanding the clients business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements.
- Map