At Genpact we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a rapid-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today.
We are inviting applications for the role of Specialist - Customer Service Voice
**Work location: Bangalore (Work from office)
In this role you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
- Serve as the primary point of contact between customers and internal teams.
- Respond to customer inquiries related to orders, delivery schedules and product availability.
- Maintain strong relationships with OEM and aftermarket customers.
- Coordinate customer orders, shipping schedules and delivery timelines.
- Ensure on-time delivery performance and meet customer requirements
- Align production plans with customer demand and shipping commitments.
- Monitor and manage customer EDI systems and portals for order accuracy
- Process transactions using ERP systems like SAP
- Track order status, backlogs an