Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks current possibilities, transformative outcomes and enduring relationships.
Sutherland
*Unlocking digital performance.
Delivering measurable results.*
Technical Support Engineer
*Enterprise Storage Platforms*
Location: Bangalore | Work Model: Work from Office | Shift: 24x7 Rotational
About the Role
We are looking for a Technical Support Engineer to join our enterprise storage support team in a high-touch, mission-critical environment. This role is a great fit for someone with solid hands-on experience in enterprise storage and infrastructure troubleshooting who genuinely enjoys solving complex customer problems.
You will work on real-world issues across storage platforms and associated infrastructure, supporting customers through phone, email, chat, and remote sessions. You'll be expected to own cases end to end, communicate clearly under pressure, and bring structured thinking to every troubleshooting scenario.
What You'll Do
- Provide technical support to enterprise customers on complex storage and infrastructure issues across a glo