- Provide L1/L2 technical support to users through calls, email, chat, and ticketing systems.
- Troubleshoot Windows OS, applications, laptops, desktops, printers, and network connectivity issues.
- Install, configure, and maintain computer systems, software, and peripherals.
- Create, update, and resolve IT support tickets within defined SLA timelines.
- Handle user account creation, password resets, access permissions, and basic Active Directory tasks.
- Monitor and troubleshoot LAN, Wi-Fi, VPN, and basic networking issues.
- Escalate complex technical issues to the appropriate infrastructure or application teams.
- Maintain proper documentation of incidents, resolutions, and troubleshooting procedures.
- Support software installations, updates, patches, and system configurations.




- Coordinate with vendors and internal IT teams for hardware/software issues.
- Follow IT security, backup, access-control, and company IT policies.
- Maintain IT asset and inventory records.

Required Skills
- Windows 10/11 troubleshooting
- Hardware & software troubleshooting
- Basic networking: TCP/IP, DNS, DHCP, LAN, VPN
- Active Directory fundamentals
- IT ticketing systems
- Remote desktop/support tools
- MS Office / Microsoft 365
- Basic ITIL and incident-management concepts
- Valuable communication and problem-solving skills

📌 It Support Engineer (Bhubaneswar)
🏢 Aapjimini Techsoft
📍 Bhubaneswar