Design, Development and Deployment of User Stories as per the Sprint Plan Resolve the 3
rd
level support issues
Location -
Hyderabad, Pune, Bengaluru
Skills / Qualification
· Strong understanding of
S/4HANA architecture
, Fiori apps, and integration with other SAP/non-SAP systems.
· Proven ability to manage a full-cycle
S/4HANA Service
implementation, from design and blueprinting to deployment.
· Deep, hands-on configuration knowledge in
Service Order
Management,
Service Contract
Management,
In-House Repair
, and
Field Service
processes.
· Expertise in designing and implementing processes that link
S/4HANA Service with the Sales module
. This specifically includes creating a seamless flow from a service interaction to
lead or chance creation and management.
· Demonstrable experience in architecting and building
integrations between SAP and marketing platforms
(e.g., SAP Marketing Cloud, Salesforce Marketing Cloud, etc.).
The goal is to facilitate a unified view of the customer journey.
· A strong conceptual understanding (with hands-on experience preferred) of middleware like SAP Integration Suite (CPI) to build these connections.
· Deep understanding of the end-to-end
Service-to-Cash
and
Order-to-Cash
business processes to build Unified Customer Journey
· Experience with configuring and deploying SAP Fiori apps to provide an intuitive and modern interface for service users.
· Proficiency in managing data migration for key service objects (e.g., service contracts, equipment, service orders).
· Familiarity with the SAP Activate methodology and agile project management principles.
· The capacity to analyze complex, cross-functional business requirements and design robust, scalable system solutions.
· Strong verbal and written communication skills to articulate technical solutions to both business and technical audiences.