4/F, WeWork, Embassy GolfLinks, Karnataka, Karnātaka 560093, India
Job ID
R-90283
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It’s a place where passionate individuals come together to create the future of sport. We are unapologetic about who we are and what we’re after—bringing innovation and inspiration to every athlete* in the world. We look for athletes who can push boundaries, elevate our potential and continue leading us to greatness. The next tastemakers, playmakers, risk takers and glue players. Are you game?
WHO YOU’LL WORK WITH
We are the ServiceNow Engineering team at Nike, and we provide cutting-edge service management solutions that enable Nike businesses to run their operations efficiently. We use ServiceNow as our Enterprise Service Management platform. ServiceNow enables our departments to digitize and automate business processes. We use it for its intuitive, omni-channel user experience with service portals,
mobile interface and apps, and chat. We use its AI/ML capabilities with Virtual Agent for automated and prompt user interaction. We make use of its rich analytics features with trends and breakdowns. We also recognize that an effective and productive digital ecosystem is made up of best-in-breed applications and we make use of ServiceNow APIs that enable workflows across platforms. We also incorporate GenAI solutions with ServiceNow to enhance efficiency for business.
ServiceNow is used at Nike for varied use cases - our Retail Store Athletes use the ServiceNow mobile app to request support on PoS systems promptly; our HR team uses ServiceNow as a medium for employees to seek HR cases support; our Technology Operations teams uses ServiceNow to manage incidents, fulfil requests using a service catalog, manage changes and host user facing knowledge articles as well as technical knowledge articles. We also use Performan