*1. City Training Manager - Eatskart*

*Job Role:*

Responsible for end-to-end training delivery, onboarding, and capability building for all delivery partners and hub staff in the assigned city.

*Key Responsibilities:*
- *Training Delivery*: Conduct New Joiner Induction, Refresher, App training and Safety training for DEs and hub staff
- *Field Enablement*: Ride-along, OJT, and on-ground coaching to ensure SOP adherence
- *Quality Audit*: Monitor training effectiveness through audits, assessments and feedback
- *Stakeholder Management*: Coordinate with City Ops Head, Hub Managers and HR for training calendars
- *Content & MIS*: Update training material, maintain daily training MIS and dashboards
- *Issue Resolution*: Handle grievances related to app, payout, ID and support needs
- *Target Achievement*: Ensure 100% onboarding of recent DEs and meet monthly training KPIs

*Required Skills:*
- 2-4 years experience in L&D;/Training, preferably in logistics/gig economy
- Excellent communication in local language + Hindi/English
- Good in Excel,



PPT and training tools
- Bike + Field work ready

*2. State Training Manager - Eatskart*

*Job Role:*

Own the L&D; strategy and execution for the entire state. Lead, mentor and scale the City Training Managers.

*Key Responsibilities:*
- *State L&D; Strategy*: Plan and execute state-wide training calendar for DEs and Hub teams
- *Team Leadership*: Manage and coach all City Training Managers in the state
- *Process Standardization*: Ensure uniform training content, quality and delivery across all cities
- *Performance Review*: Track KPIs like onboarding TAT, training NPS, audit scores for all cities
- *Stakeholder Alignment*: Work with State Ops Head, HRBP and Central L&D; for initiatives and launches
- *Content Ownership*: Develop/upgrade training modules, videos, quizzes as per business needs
- *Governance & Reporting*: State-level MIS, weekly reviews, and action plans for gaps
- *Change Man

📌 State Training Manager/ City Training Manager (Bengaluru)
🏢 Eatskart
📍 Bengaluru