Requirements:
- Support product help requests and troubleshoot to resolve any issues.
- Server Monitoring and Optimization: monitoring of servers, ensuring optimal performance and proactively addressing potential issues.
- Analytics and measuring of product efficiency and usage
- Drive automation and efficiency initiatives to reduce manual effort and improve response times
- Work with professional resources with PACS, viewer and other applications concerning issues, questions and configurations.
- Coordinating, documenting and maintaining policies and procedures that drive security, disaster recovery, data integrity, and workflow in regard to the system/servers.
- Coordinate remotely with other IT departments to come up with and implementation strategy.
- Maintain strong relationships with key stakeholders (clinical teams, operations, IT leadership)
- On site coordination with IT departments as they integrate new systems that may affect the product.
- Ensure high-quality communication during incidents and ongoing support activities
- Provide on-site coordination with IT teams to support the integration of recent and current systems
- Collaborate with development with the team to execute QA testing and ensure high-quality releases
- Provide support for systems and workflows.
- Participate and contribute in collaboration with internal teams to deliver projects and ensure successful implementation of new systems and processes
- Travel is required for this position, approximately 20% of the time
Skills Required:
- Bachelor's degree in information technology, computer science, or a related field (or equivalent experience).
- Extensive experience in IT support and quality assurance, with a focus on healthcare or medical imaging.
- Strong problem-solving, attention to detail, project management and excellent communication skills.
- Ability to collaborate effectively with cross-funct
📌 RIS Application Support Engineer (Mumbai)
🏢 Infinx
📍 Mumbai
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