Key Responsibilities
AMS Support & Incident Management
- Provide L2/L3 support for SAP C4C issues
- Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors
- Handle SLA-based tickets using tools like ServiceNow / JIRA / Remedy
C4C Functional Support

Support end-to-end processes: Lead Opportunity Quote Order (integration to ECC), Service Ticket Service Request
- Resolution
- Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations
Integration with ECC
- Support integration scenarios between C4C ECC : Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests)
- Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs
- Monitor and resolve message failures in: Communication Arrangements, Message Dashboard
Enhancements & Change Requests
- Work on CRs and enhancements : UI adaptations (Key User Tools),



Business rules and workflows, Custom fields and extensions.
- Prepare functional specs and coordinate with technical teams (SDK / PDI)
Data & Master Data Handling
- Ensure consistency of: Business Partners / Customers, Products / Pricing data
- Handle: Data replication issues, Data correction activities
Testing & Deployment

Perform: Unit Testing, Integration Testing (C4C
- ECC), UAT support
- Support release cycles and transport management
Documentation & Knowledge Management
- Maintain: Functional documentation, KT materials, Configuration guides
- Conduct knowledge transfer sessions
Continuous Improvement
- Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stability
Required Skills & Experience
✔ Experience
- 8–12 years of SAP experience
- 3+ years in SAP C4C (Sales Cloud / Service Cloud)
- Solid exposure to ECC AMS / Support projects
✔ Functional Ex

📌 Sr. SAPC Consultant (Pune)
🏢 Jade Global
📍 Pune