Senior Analyst (Operations Management) – CoRe - Digital Data Analytics Innovation, Digital Customer Solutions - DFlow, Deloitte Support Services India Pvt Ltd
Are you looking for an exciting opportunity in the world of business automation technology? Do you thrive on working with customers to uncover problems and figuring out how to solve them using technology? Are you positive at strategic thinking? Does working on projects with different methodologies excite you? Are you keen to operate and deliver within a high-performing team where business demand and pressure are high? If yes, then CoRe DFlow is the team for you. Our team defines, estimates, and delivers technology projects that support internal practitioners across the globe serving Deloitte’s clients.
Work we do:
As a part of this team, you will be involved with:
Operational Leadership: Oversee day-to-day operations of the customer service channel, ensuring effective management of tasks and routines.
This includes supervising the daily DFlowTeams space provisioning activites and related support activites.
Client Issue Resolution: Monitor the support tracker, demonstrating quick and effective responses to client issues and tickets. Execute quality checks on process-related tasks, provisioning, and updates made on customer facing portal, ensuring high-quality client experiences.
Process Enhancement and Documentation: Identify prospects for process improvements, maintaining up-to-date documentation of existing procedures. Adhere to established document workflow standards for content publication and processing within the customer facing portal.
Data-driven Insights: Create, enhance, and maintain reporting methodologies that elevate operational efficiency and productivity. Present statistical analyses, innovative ideas, solutions, and visualizations at leadership meetings, contributing to data-driven decision-making.
Strategic Collaboration and Communication: Collaborate effectively