Responsibilities:
- Convert interested cat parents into paying subscribers ( Warm Calls, one-time buyers, social DMs, WhatsApp)
- Own 50150 subscriber accounts as the single named point of contact
- Run the reorder calendar and place orders on subscribers' behalf
- Send and follow up on payment links
- Own first-response-within-30-minutes customer support
- Spot at-risk accounts early and drive retention & win-backs
- Upsell larger packs, multi-cat plans, and drive referrals
- Keep CRM records clean and current
- Coordinate with warehouse/logistics on dispatch and delays
- Report weekly on sign-ups, active subscribers, churn, and payment conversion
Requirements:
- 1–3 years in key account management, inside sales, customer success, or D2C account handling — with a track record of closing, not just servicing
- Comfortable making 50–70 calls a day
- Comfortable with CRM tools, Google Sheets, order/payment dashboards
- Fluent in written and spoken English and Hindi; Kannada is a plus
- D2C, e-commerce, FMCG, or pet care background preferred
- Based in or able to commute daily to HSR Layout, Bengaluru
- Genuinely likes animals (preferred)