Key Responsibilities
▸ Lead and manage Relationship Managers, Telecallers & BDEs
▸ Drive team targets, revenue, and business growth
▸ Conduct daily performance reviews and monitor productivity
▸ Plan territories, DSA visits, and market expansion
▸ Develop current DSA networks, referral channels, and partnerships
▸ Support client/DSA meetings and business closures
▸ Train teams on loan products and sales processes
▸ Drive sourcing across Business Loans, MSME Loans, CC Limits, LAP, Home Loans & Project Finance
▸ Monitor MIS, leads, visits, and conversion ratios
▸ Coordinate with Credit, Operations, and Management teams
▸ Handle customer objections and processing issues
Key KPIs
✓ Team Business Volume & Revenue
✓ Target Achievement
✓ New DSA Development
✓ Team Productivity
✓ Lead-to-Login & Login-to-Sanction Ratio
✓ Team Training & Development
✓ Market Expansion & Business Growth