The Process Improvement Lead will be responsible for identifying, analysing, and delivering process improvement initiatives across NGAGE and its client operations. The role will drive operational excellence by mapping current processes, facilitating stakeholder workshops, identifying automation opportunities, and building business cases that deliver measurable ROI.

Working closely with operational leaders, technology teams, and clients, the successful candidate will develop and prioritise a pipeline of transformation opportunities that improve efficiency, reduce cost, enhance quality, and support scalable growth.

Key Responsibilities

Process Analysis & Documentation
- Map and document current ("as-is") business processes across multiple functions and client accounts.
- Analyse workflows, systems, data flows, and operational practices to identify inefficiencies and bottlenecks.
- Create process maps, operating procedures, gap analyses, and future-state ("to-be") process designs.
- Establish process governance standards and documentation frameworks.

Stakeholder Engagement




- Lead workshops with internal and external stakeholders to understand business challenges and requirements.
- Facilitate process discovery sessions and gather requirements from operational, technology, and leadership teams.
- Build solid relationships across the business to ensure alignment and adoption of improvement initiatives.
- Present findings, recommendations, and business cases to senior leadership.

Continuous Improvement & Automation
- Identify opportunities to streamline processes through standardisation, simplification, automation, and AI-enabled solutions.
- Assess feasibility, impact, risks, and implementation requirements for improvement initiatives.
- Collaborate with technology, automation, and operational teams to design and implement solutions.
- Support pilot programmes and oversee benefits realisation following implementation.

Business Case & ROI Development
- Develop robu

📌 Process Improvement Lead (Ahmedabad)
🏢 QX Global Group
📍 Ahmedabad