Sales and Showroom Responsibilities
- Greet showroom visitors and introduce current car models.
- Make daily outbound calls using database leads to generate interest.
- Book and manage test drive appointments.
- Explain vehicle specifications, pricing, and insurance choices.
- Coordinate vehicle deliveries and explain warranty terms.
Service and Workshop Responsibilities
- Welcome customers at the service desk and note repair concerns.
- Schedule regular maintenance appointments and send service reminders.
- Make post-service follow-up (PSF) calls to verify customer satisfaction.
- Provide updates to clients regarding their active vehicle repair status.
Feedback and Data Management
- Record customer feedback, inquiries, and grievances accurately.
- Coordinate with sales or workshop teams to resolve complaints.
- Input and update client profiles within CRM or DMS software.
- Track satisfaction metrics to help improve dealership performance scores.