Roles and Responsibilities :
- Manage a team of customer service representatives to achieve daily targets and goals.
- Oversee the entire US Voice Process operations, ensuring seamless delivery of services to clients.
- Develop and implement effective training programs to improve team performance and productivity.
- Analyze metrics to identify areas for improvement and implement changes accordingly.
Job Requirements :
- 2-7 years of experience in international BPO or call center environment.
- Robust knowledge of international voice process procedures and regulations.
- Excellent team handling skills with ability to motivate teams towards achieving targets.