Operations Manager — Hibiscus Counselling
Location: Adyar, Chennai (in-person)
Type: Full time
Reports to: Founder / Clinical Director
Compensation: ₹[25,000–35,000]/month

About Hibiscus

Hibiscus Counselling is a relationship and family counselling practice in Adyar. We work with couples, families, and individuals, in a warm, private space that feels closer to a living room than a clinic. That warmth is the whole point, and it's the thing that sets us apart.

We're a small team, and we're growing. As we do, we're separating the work of caring for clients from the work of keeping the practice running smoothly, so our counsellors can focus on the room, and someone brilliant can focus on everything around it.

That someone is you.

The role, in one line

You are the person who is always there — the calm, warm, organised centre of the practice that keeps everything moving and makes every client feel looked after from their very first message.

What you'll actually do

Look after every person who reaches out
Be the first response to every enquiry, WhatsApp, Instagram,



email, phone, warmly and promptly
Answer the anxious first-timer with patience; often you're the reason someone feels protected enough to book
Guide people through their first steps: what we do, how it works, how to begin
Follow up gently with people who reached out and went quiet

Run the calendar
Manage bookings across a team of counsellors with different availability
Match each client to the right counsellor and the right time
Handle rescheduling, reminders, cancellations, and waitlists
Keep sessions spaced so the space stays private and unhurried

Keep the practice's money tidy
Take payments, send invoices and receipts, track packages
Follow up on pending payments kindly but clearly
Prepare the monthly session count for each counsellor

Care for the records and the space
Keep client records, consent forms and intake documents organised and secure
Make sure the room is warm, cl

📌 Operations Manager Chennai
🏢 Hibiscus Counselling
📍 Chennai