1. Ownership and Guidance:
- Overall ownership of the EPS processes for officers across AFS.
- Provide managerial guidance and support to the team for smooth functioning of the Social Security Cell.
2. Process Strengthening:
- Develop and implement suitable process measures to strengthen the EPS claim process.
3. Stakeholder Coordination:
- Coordinate and collaborate with stakeholders, including external agencies (Employees, Ex-Employees, PF Trust, HR/ER, Consultants, etc.).
- Liaise with government authorities (EPFO/RPFC) to resolve grievances and settle EPS claims.
4. Database Management and Documentation:
- Manage database and ensure query resolution.
- Maintain required documentation.
5. Employee Guidance:
- Guide employees on various issues related to EPS benefits.
- Assist in developing an appropriate Plan of Action to avail EPS benefits.
6. Legislative Knowledge:
- Possess thorough knowledge of the EPF Act – 1952, EPFO portal functionality, amendments, and POHW regulations.
7. Proactive Issue Identification:
- Implement proactive measures to identify issues early and develop resolution plans for upcoming retirees, including complex cases like Employer Closed and IW cases.
8. Escalation Management:
- Support in resolving escalations, notices, inspections, and queries.
- Respond to urgent requirements from EPFO, if any.
9. Resource Optimization:
- Effectively utilize internal resources and consultants to address routine and critical cases.
10. Technical Proficiency:
- Proficient in MS Excel, MS Word, SAP, PowerPoint, etc.
- Robust communication skills.
Industry Preferred
Automobile, Consultancy, Human Resources, Legal
Qualifications
Master of Labour Studies; MBA in Human Resources / Industrial Relation
General Requirements
10 to 15 years of work experience in Employee Relations, handling PF & EPS related work.
Ability to work collaboratively across departments.