Preferred candidate profile
- 3+ years of experience as SAP CRM Functional Consultant with support-heavy background
- Strong functional knowledge in Sales, Service, and Case Management
- Hands-on experience in incident management and production support
- Robust integration knowledge with SAP ECC / S/4HANA
- Functional understanding of middleware (CRM Middleware / CPI / PI)
- Experience handling customer-facing issues and complaints
- Excellent problem resolution and root cause analysis skills