Are you passionate about gaming and love helping people find solutions? If you're a customer support professional with strong written communication, problem-solving skills, and a genuine interest in gaming, we want YOU on our team

Location: Adyar, Chennai

Working Days: 6 days, Monday to Saturday

Working Hours: 9:30 AM to 6:30 PM

Process: Non-Voice. Chat & Email Support

Your Mission Roles & Responsibilities
- Be the Voice of Our Brand: Handle customer queries primarily through live chat, email, and other written support channels. Provide explicit, professional, and timely responses related to products, services, orders, payments, and other customer concerns.
- Expert Problem Solver: Assist customers with issues related to gaming consoles, games, controllers, accessories, and other gaming products. Guide customers through troubleshooting steps and provide appropriate solutions through chat and email.
- Order & Delivery Support: Coordinate closely with the sales and logistics teams to track orders, resolve delivery-related issues,



and ensure a smooth customer experience from purchase to delivery.
- Customer Champion: Handle complaints and challenging customer situations with patience and professionalism. Understand the customer's concern, take ownership, and work towards a satisfactory resolution.
- Detailed Record Keeper: Accurately document customer conversations, complaints, resolutions, transactions, and feedback in the CRM or ticketing system.
- Escalate When Required: Identify critical or complex issues and escalate them to the appropriate internal teams while ensuring proper follow-up until resolution.
- Continuous Improvement Advocate: Identify recurring customer issues and share insights with the team to help improve support processes, FAQs, workflows, and overall customer experience.

You're Probably a Match If You Have Required Qualifications
- Experience: Minimum 1 year of experience in customer support, chat support, email support, customer service, or s

📌 Customer Support Executive | Non Voice | Chat (Chennai)
🏢 Gamenation
📍 Chennai