We are looking for an experienced and customer-focused Restaurant Captain to supervise daily floor operations and ensure excellent guest service. The Captain will lead the service team, coordinate with the kitchen and management, and maintain high standards of hospitality, cleanliness, and service quality.
Key Responsibilities
- Supervise and coordinate the work of Stewards and other service staff.
- Ensure smooth and efficient restaurant floor operations.
- Welcome guests, assist with seating, and ensure a pleasant dining experience.
- Take guest orders accurately and ensure timely service.
- Coordinate closely with the kitchen and bar teams for order execution.
- Monitor food presentation, service quality, and table setup.
- Handle guest queries, complaints, and special requests professionally.
- Ensure tables are properly set, cleaned, and maintained.
- Monitor staff grooming, hygiene,
attendance, and discipline.
- Train and guide Stewards on service standards and restaurant procedures.
- Coordinate with the Restaurant Manager regarding daily operations and guest feedback.
- Ensure compliance with food safety, hygiene, and company standards.
- Assist in opening and closing procedures and daily operational checks.
Requirements
- 1–5 years of experience in restaurant or hospitality operations.
- Previous experience as a Captain or Senior Steward preferred.
- Strong knowledge of restaurant service standards.
- Good communication and interpersonal skills.
- Ability to lead and motivate a team.
- Customer-oriented attitude with good problem-solving skills.
- Good grooming and skilled appearance.
- Willingness to work in rotational shifts, weekends, and holidays.
Pay: ₹12,522.03 - ₹30,000.00 per month
Work Location: In person
📌 Captain (Mumbai)
🏢 China Gate Restaurants
📍 Mumbai
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