Client Management
- Managing existing and new clients on day-to-daybasis.
- Identify New Project customers viz Developers,institutions, Interior Contractors and Interior Designers, Architects etc.
- Managing complete Primary/Secondary/Tertiarysales within Project customers.
- Introduction of recent products.
- Responsible for complete sales cycle of theProject segment.
- To regularly monitor sales figures and productmix of the customers/regions.
- To provide feedback about product demand, markettrend, product quality issues to the Product Management Team.
Business Development
- Regular meeting with Developers/ Architects/Interior Designers/ Interior contractors/ Purchase Managers and many otherProjects Customers.
- Regular meeting with Architects/PMC.
- Conducting regular architect's meetings forProduct specifications.
- Access and analyse market trends and dynamicsand competitor behaviours.
- Assessment of market potential through projectmapping and Project Data.
Sales Performance
- Responsible for achievement of sales targets forthe area.
- Ensure timely billing to customer. Manage thecollection process so that receivables are accrued within the prescribed timeframes.
- To submit consolidated Weekly and Monthlyactivity reports to the Reporting Manager.
Solution To Customer Query
- To ensure that all customer complaints areimmediately handled.
- Review all customer queries and complaints fromsales or directly from the customer, analyze the problem, and provide propersolutions.
- Escalate new and unique issues to relevantpeople in the organization for knowledge and resolution
Developmental
- To emphasize collaboration among other Projectcolleagues across the region.
- Build strong relationships with Architects, Interior Designers Builders, Contractors, and Key Accounts.