Required Technical and Professional Expertise
- 9+ years of experience in Mainframe Computer Operations and production support environments.
- Strong hands-on experience with IBM z/OS, MVS, and JES2 operating environments.
- 5+ years in ZEKE Tool
- Expertise in batch scheduling and workload management using ZEKE and/or IBM OPC/TWS scheduling tools.
- Experience in monitoring and managing Batch job execution and recovery ,Console operations, Job queues and enqueue conditions, CPU utilization and workload performance, SLA-driven production schedules
- Proficiency in performing JCL overrides, reruns, job restarts, and batch recovery activities.
- Hands-on experience performing z/OS IPL activities (manual and automated).
- Experience with HMC operations,
including IPL and Stand-Alone Dump procedures.
- Working knowledge of MVS and JES2 commands for job, task, and subsystem management.
- Experience monitoring SYSLOG, console buffers, connectivity issues, and contention situations.
- Experience with incident management, ticketing systems, escalation processes, and production support workflows.
- Solid troubleshooting and problem-resolution skills in high-pressure production environments.
- Ability to work in a 24x7 rotational support model and handle critical production incidents independently.