MyYogaTeacher is a quick-growing health tech startup on a mission to improve the physical and mental well-being of people across the world. We connect highly qualified yoga and fitness coaches from India with global clients through personalized live sessions, helping people build sustainable wellness habits through meaningful human connection.
Role Overview
We are looking for a consultative, customer-focused
Reactivation Sales Specialist
who can reconnect with customers who have previously experienced and paid for MyYogaTeacher but are currently inactive.
This is not a traditional cold-calling or script-based tele-sales role.
You will work with an existing customer base, understand why customers stopped, uncover their current health and wellness goals, identify the real barriers preventing them from continuing, and recommend the right solution based on their needs.
You will own the customer journey from the first reactivation conversation through
solution recommendation, objection handling, payment closure, and successful restart
.
This role is ideal for someone who enjoys understanding people, solving customer problems, and taking direct ownership of
conversion and revenue outcomes
.
Key Responsibilities
Customer Reactivation & Relationship Building
- Reconnect with previously paying customers who no longer have an active membership
- Understand each customer's previous experience with MyYogaTeacher and their current situation
- Build rapport and create meaningful conversations rather than immediately pitching a membership
- Identify genuine opportunities to help customers restart their wellness journey
- Maintain a respectful, personalized, and solution-oriented customer experience throughout the conversation
Consultative Discovery & Solution Selling
- Ask effective questions to understand customer goals, health and wellness needs, lifestyle, expectations, and current priorities
- Diagnose the underlying reason for inactivity, includin