Job Title: Customer Support Executive

Location: Hyderabad ( Uppal)

Experience: 6 months ( Freshers can also apply)

Salary: 18,000 - 20,000 Per Month

Job Summary:

We are seeking a dedicated Customer Support Executive who will be the primary point of contact for our customers, ensuring a positive experience with our products and brand. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine interest in promoting health through natural products.

Key Responsibilities:
- Provide exceptional customer support through phone, email, and chat, addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Educate customers about Jivika’s products, their benefits, and usage to help them make informed choices.
- Handle order processing, and shipping updates, and manage returns or exchanges, following up to ensure resolution.
- Collaborate with the sales, marketing,



and logistics teams to relay customer feedback and identify areas for improvement.
- Maintain a thorough understanding of Jivika’s product line, staying updated on current products and industry trends.
- Document and update customer records with relevant information, interactions, and resolutions.

Requirements:
- Relevant work experience in customer service or support roles.
- Excellent communication skills in English and knowledge of regional languages is a plus.
- Strong problem-solving skills with a customer-centric mindset.
- Ability to manage time effectively, handle multiple inquiries, and prioritize tasks.
- Proficiency in using customer support software and CRM tools.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:
- Food provided

Work Location: In person

📌 Customer Support Executive (Uppal)
🏢 Jivika Natural
📍 Uppal