Overview:

We are seeking a detail-oriented and proactive EHR / EMR Support Specialist to join our operations team. In this role, you will be the backbone of our provider onboarding process and the primary point of contact for resolving system-related challenges. You will ensure that our clinical platforms are configured correctly to support seamless patient care and effective practice management.

Core Responsibilities:

System Implementation & Onboarding
- Database Configuration:
Spearhead the creation and initial setup of new databases within
PracticeSuite
for incoming providers and clinical groups.
- Client Provisioning:
Ensure all provider credentials, facility settings, and practice-specific parameters are accurately mirrored in the system.

Support & Issue Resolution
- Ticketing Management:
Manage the ticketing queue, ensuring all client issues—from minor bugs to complex system requirements—are resolved within established SLAs.
- Cross-Departmental Collaboration:
Act as the technical liaison for emails and requests coming from Sales, Account Management,



and directly from clients to ensure a unified support experience.

Clinical Workflow Optimization
- Workflow Mapping:
Assist providers in translating their physical clinical workflows into the EMR environment, including intake forms, charting templates, and e-prescribing setups.
- System Training:
Guide clinical staff on best practices for using the EMR to reduce "clicks" and minimize administrative burden during patient encounters.
- Troubleshooting:
Diagnose and resolve issues related to lab integrations, pharmacy connectivity, and patient portal access.

Data Management & Reporting
- CRM Maintenance:
Keep our CRM (Customer Relationship Management) system meticulously updated with client status, contact info, and interaction history.
- Usage Analytics:
Generate and publish
Monthly Usage Reports
to be used by the Accounting department for billing and financial auditing.

Location
– Kochi, Smartcity (Complete

📌 EHR / EMR Implementation & Support - US Healthcare (Kerala)
🏢 Practicesuite
📍 Kerala