- Supervise day-to-day reception and front office operations.
- Lead and manage the reception team effectively.
- Prepare duty rosters and manage shift allocation.
- Ensure smooth patient registration and appointment scheduling.
- Manage OPD, IPD, Emergency and visitor enquiries.
- Ensure accurate patient data entry in HIS/HMIS.
- Monitor patient waiting time and ensure smooth patient flow.
- Handle patient and attendant queries and complaints.
- Coordinate with Billing, Nursing, TPA, OPD, Diagnostics, Pharmacy and other departments.
- Coordinate with doctors and consultants regarding appointments and schedules.
- Monitor staff attendance, punctuality, grooming and discipline.
- Conduct daily team briefings and allocate work.