Role & responsibilities
- Handle customer inquiries via voice calls in a qualified and courteous manner.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer concerns, complaints, and service-related issues within defined timelines.
- Identify customer needs and provide appropriate solutions.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Meet key performance indicators (KPIs) related to customer satisfaction, quality, productivity, and attendance.
- Escalate unresolved issues to the appropriate departments when necessary.
- Adhere to company policies, processes, and compliance requirements.
- Continuously enhance product knowledge and communication skills to improve customer experience.
📌 Customer Service Support Advisor (Gurugram)
🏢 BT Group
📍 Gurugram
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