Job Title: Facility Management Coordinator – US Operations
Location:
Chennai, India (Offshore)

Employment Type:
Full time

Work Schedule:
US Business Hours / Night Shift

Department:
Facility Management / Operations

About The Role
We are looking for a motivated and detail-oriented
Facility Management / Work Order Coordinator
to support the day-to-day facility management operations of our US-based clients from our offshore India location.

The individual will be responsible for managing
work orders, repair and maintenance requests, vendor coordination, follow-ups, and service completion tracking
through
ServiceChannel
. The role requires regular coordination with clients, vendors, contractors, and internal teams to ensure facility issues are addressed within the required timelines and service-level expectations.

Key Responsibilities
- Manage and monitor facility-related work orders through ServiceChannel.
- Review incoming work orders and ensure they are properly assigned to the appropriate vendor or service provider.




- Coordinate and follow up with vendors and contractors for repair and maintenance activities.
- Track work order status from initiation through completion and ensure timely closure.
- Review vendor updates, estimates, invoices, completion notes, and supporting documentation.
- Follow up on delayed, overdue, or unresolved work orders and escalate issues when required.
- Communicate with US-based clients, property teams, vendors, and internal stakeholders regarding work order status and resolutions.
- Monitor preventive and reactive maintenance activities and ensure they are completed within established timelines.
- Validate work order information, including scope of work, location details, service dates, costs, and completion status.
- Maintain accurate records and update ServiceChannel with the latest work order information.
- Identify recurring facility issues and escalate trends or operational concerns to management.
- Prepare regular status repor

📌 Facility Management Coordinator – US Operations (Chennai)
🏢 Mohr Partners
📍 Chennai