We are a silicon valley based company focused on case acquisition for lawyers. Specifically, we focus on mass tort case acquisition, leveraging AI to improve case acquisition. We have a team of senior product specialists, marketing, and engineering leaders from Silicon Valley, India, and Romania with proven experience in launching successful products. We provide a fast-paced setting, work on many exciting problem areas, opportunities to learn and grow, and excellent pay based on performance.
Role Overview
The Case Worker is an individual contributor responsible for managing SSD and SSA case files end to end, from intake to final determination. The CW works as part of a team reporting to the Case Manager, and is expected to process assigned cases accurately, on time, and in compliance with process standards. This role is central to the team's capacity to process 200+ cases while maintaining accuracy, compliance, and client satisfaction.
Key Responsibilities
*Case Flow Management*
- Understand and manage end-to-end SSD case flow for assigned cases,
from initial intake to final determination.
- Complete case-related tasks accurately and within defined timelines.
- Identify when a case requires escalation and route it to the Case Manager promptly.
- Keep assigned case pipeline updated so no case falls through the cracks.
*Team Contribution*
- Work as part of a team of Case Workers, coordinating with peers on shared case queues and handoffs.
- Participate in regular check-ins and coaching sessions with the Case Manager to address bottlenecks and improve throughput.
- Flag blockers, delays, or recurring issues to the Case Manager as they come up, rather than after the fact.
*Reporting & Documentation*
- Maintain accurate records of own case activity, escalation logs, and outcome data.
- Update case status in the tracking system as required, so productivity and pipeline health can be measured.
- Report any task manipulation or avoidable delays