Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and productive customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
Role Summary

Support managed services delivery for Sprinklr Community customers by configuring, optimizing, and maintaining brand communities, discussion forums, and digital engagement experiences. Focus on operational excellence, platform governance,



customer support, community growth, and continuous platform adoption.

What You’ll Do
Manage day-to-day support and administration of Sprinklr Community platforms, ensuring operational stability and adherence to SLAs.
Configure and maintain community structures including forums, discussion boards, categories, topics, user groups, gamification, moderation workflows, and permissions.
Execute platform enhancements, configuration changes, and optimization initiatives aligned to customer requirements and best practices.
Support community moderation processes, including content triaging, escalation management, agent assignment, and user governance.
Troubleshoot platform, user access, workflow, content visibility, notification, and engagement-related issues.
Monitor community health, user engagement, adoption metrics, and operational performance, recommending improvement prospects.
Support branding,

📌 Senior Managed Services Consultant Bengaluru (India)
🏢 Sprinklr
📍 India