Hey thereWe're Fortuna Entertainment Group, and we’re excited to share why we’re a team worth joining.
Who We Are?Founded in 1990, FEG is a top player in the betting and gaming industry. We proudly serve millions of customers across five European countries – Czech Republic, Slovakia, Poland, Romania, and Croatia – with our Business Intelligence operations based in India.

Why Join Us?At FEG India, you’ll be part of a team that’s powering the digital future of one of Central and Eastern Europe’s leading betting and gaming operators. We’re a growing tech hub delivering high-quality solutions in Data, BI, AI/ML, Development, and IT Services. Your work here directly supports global operations — and we make sure our people grow with us.
Current Prospect
Right now, we´re seeking a Monitoring Centre Administrator who will be Monitoring Centre 24x7 operations. Run and contribute to key IT Service Operation processes on the FEG Group level – mainly event, incident, change, problem and knowledge management.



Ensure compliance with internal Service Level Agreements measured via service level objective (KPI).

What You’ll Be DoingYour daily activities will include, but not limited to:

Acts as a single point of contact (SPOC) for incidents and/or technical issues form FEG affiliates (brands), customer operations units, retail branches as well as other stakeholders.
Actively monitors FEG IT environment and service metrices (KPI) to ensure maximum availability and performance of FEG services (on Group level as well as brand specific ones).
Actively identifies, assesses, records, resolves and/or escalates incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a skilled and customer-sensitive manner. This includes IT incidents, technical incidents form customer operations units and retail branches and also employee-reported incidents and requests.
Knows about ongoing changes / deployments in FEG IT workplace, ac

📌 Group Monitoring Center Administrator Hyderabad (India)
🏢 fortunagam
📍 India