Roles and Responsibilities
- Handle inbound calls from students, parents, and educational institutions to provide admission counseling for various courses offered by our organization.
- Provide accurate and timely information about course details, eligibility criteria, application procedures, and other relevant aspects of student admissions.
- Identify potential leads and convert them into prospective students by addressing their queries and concerns effectively.
- Maintain a high level of professionalism while handling sensitive customer interactions over phone calls.
- Collaborate with internal teams to resolve complex issues related to student admissions.
Desired Candidate Profile
- 1-3 years of experience in academic admission counseling or sales (preferably in an education industry).
- Excellent communication skills with ability to handle outbound calling activities effectively.
- Solid interpersonal skills for building rapport with customers over phone calls.
- Ability to work independently with minimal supervision while meeting daily targets.