Key Responsibilities
- Own the delivery plan for the Hospital Management Information System across all three phases — sequence, dependencies, and the critical path to the first hospital go-live
- Drive the product roadmap for the modules hospitals actually use, and hold the line between what a customer asks for and what belongs in the product
- Collaborate across engineering, design, domain and clinical advisors to define success measures, priorities and implementation plans; manage each module from concept through to go-live
- Own scope and change control with the customer, using the later phases as the pressure valve when scope grows
- Develop the implementation plans, processes and workflows that make a rollout repeatable from the second hospital onwards
- Be the single point of accountability for whether the programme ships, when, and whether the customer knows
Voice of Customer
- Translate what doctors, nurses, billing staff and hospital management need into user stories, through continuous discovery — floor visits, interviews,



and time spent watching the work as it is actually done
- Use both usage data and direct feedback to judge whether a feature is working, and to inform what comes next
- Analyse trade-offs across customer value, clinical benefit, cost and effort
- Run regular demos with the hospital and bring the reaction back to the team the same week
- Carry the relationship day to day: the standing update, the escalation, and the uncomfortable conversation about scope or dates
Delivery Oversight
- Prioritise work through an ordered backlog of user stories with transparent timelines, and keep two sprints of ready, unambiguous work in front of the team
- Define and communicate acceptance criteria drawn from business and customer needs
- Run planning, stand-up, review and retrospective — short, decided, and worth attending
- Track progress against the plan honestly, and report slippage the week it becomes likely rather than the month it becomes certain
- Own th

📌 Product Manager (Delhi)
🏢 India Health Link
📍 Delhi