Job Description

Grade: M2
Location:8087-C.O. No.22-Ing Vysya House-Mg Road-Bangalore-KTK
Reporting Manager:Ramesh Kumar N

Job Purpose

To provide end-to-end front-end operational support for Trade Finance transactions, ensuring accurate processing, timely customer service, regulatory compliance, and coordination with internal stakeholders for smooth execution of trade finance products and services.

Key Responsibilities

Trade Finance Operations
Handle front-end processing of Trade Finance transactions including:
Letters of Credit (LCs)
Bank Guarantees (BGs)
Import and Export Finance transactions
Documentary Collections
Bill Discounting and Trade Loans
Scrutinize transaction documents for completeness and compliance with internal policies and regulatory requirements.
Ensure accurate data entry, transaction booking, and maintenance of records in operational systems.
Coordinate with branch teams, relationship managers, operations units, and customers for transaction processing.

Customer Service & Relationship Support




Act as the primary operational point of contact for customers regarding trade finance transactions.
Resolve customer queries within defined service timelines.
Support relationship teams in delivering superior client service and turnaround times.

Compliance & Risk Management
Ensure adherence to RBI guidelines, FEMA regulations, UCP 600, URDG, and internal compliance policies.
Identify operational risks and escalate exceptions promptly.
Maintain audit-ready documentation and support internal/external audits.

Process Management
Monitor pending cases and ensure timely closure.
Track transaction status and provide updates to stakeholders.
Participate in process improvement initiatives to enhance operational efficiency and customer experience.

Eligibility Criteria

Educational Qualification
Graduation Mandatory (Commerce, Finance, Banking, Economics, Management, or related disciplines preferred).

Experience
2 to 4

📌 Customer Care Assistant Wbg Operations Mumbai
🏢 Kotak Mahindra Bank
📍 Mumbai