We are looking for a Customer Relationship Executive to build and maintain strong relationships with customers, understand their requirements, resolve queries, and ensure a high level of customer satisfaction.
Key Responsibilities
- Manage customer relationships and handle day-to-day customer queries.
- Understand customer needs and provide suitable solutions.
- Follow up with customers to ensure satisfaction and timely resolution of issues.
- Handle complaints professionally and coordinate with internal teams when required.
- Identify opportunities for cross-selling and up-selling.
- Support customer retention and business growth initiatives.
- Maintain regular communication with existing and potential customers.
- Prepare customer reports and provide feedback to the management team.
- Achieve assigned customer service and sales targets.
Requirements
- Graduate in any discipline; BBA/Marketing/Business Administration is preferred.
- 1–3 years of experience in customer relationship management, customer service, or sales.
- Excellent communication and interpersonal skills.
- Strong customer-focused approach and problem-solving ability.
- Good follow-up and relationship-building skills.
- Basic knowledge of MS Office and CRM tools.
- Ability to work independently as well as in a team.
Key Skills
Customer Handling | Communication | Relationship Management | Problem Solving | Follow-up | Sales | CRM | Negotiation